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Frequently Asked Questions

Find quick answers about Cleanpanion products, installation, water reports, subscriptions, filters, and support.

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Frequently Asked Questions

What does the Cleanpanion 3-stage system do?

The 3-stage system supports cleaner water throughout the home by helping reduce sediment, taste, odor, and common water-quality concerns.

Is the 3-stage system available with a subscription?

Yes. The System + NSF Filter Subscription first payment is $2,100.00 for Cleanpanion system + NSF Certified filter subscription activation. After the first cycle, subscription customers pay $250.00 every 6 months and receive the NSF Certified filter.

Can I buy the product only?

Yes. Product-only purchase is $2,415.00 with no automatic filter shipments or recurring filter charges. Installation is not included unless you select the installation add-on.

What warranty is included?

Warranty coverage depends on the product. The 3-stage system includes the warranty saved in the admin product record, while parts and accessories may include separate parts warranty terms.

Can I cancel my subscription?

Yes. Subscription customers can cancel before the next renewal from the customer dashboard. Once canceled, automatic filter shipments stop after the current active cycle.

Can I add Certified Plumber Installation + Materials?

Yes. Certified Plumber Installation + Materials is a separate add-on at the saved installation add-on price when available. The add-on can include installation materials, copper piping, pipe connectors, fittings, installation labor, and setup support based on the saved service record.

Can I get a free water report?

Yes. Submit your email and ZIP code on the free water report page to generate a location-based water report and product recommendation.

How often should filters be replaced?

For the current Cleanpanion subscription, NSF Certified filter shipments renew every 6 months at $250.00. The NSF Certified filter regular price is $300.00 without subscription.

Need More Help?

Contact Cleanpanion Support

Have a product question, installation concern, water report request, or quote inquiry? Our support team is ready to help you choose the right Cleanpanion solution.

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Whole-Home
Protection

Cleaner water from every tap.

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Licensed Plumber
Installed

Install support.

Filter schedule icon

NSF Filters Every
6 Months

Simple subscription schedule.

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Better Taste
& Odor

Reduces taste and odor.