1. Introduction
Cleanpanion provides whole-home water filtration products, customer support, appointment scheduling, consultations, and related services.
As part of these services, Cleanpanion may send SMS and MMS communications regarding appointments, customer support, follow-ups, service notifications, and promotional updates.
2. Purpose of SMS Notifications
Our SMS notifications are designed to:
- Respond to customer inquiries.
- Confirm appointments and consultations.
- Provide customer support updates.
- Send reminders and follow-ups.
- Deliver service-related notifications.
- Provide sales and marketing updates.
- Share important business communications.
3. Opt-In and Consent
By providing your phone number and opting into SMS notifications, you confirm that you are the owner or authorized user of the phone number provided.
You consent to receive recurring automated and non-automated text messages including SMS and MMS from Cleanpanion regarding:
- Appointment reminders.
- Customer support.
- Sales follow-ups.
- Service notifications.
- Marketing communications.
- Promotional updates.
- Customer care messages.
Consent is not required as a condition of purchase. Message frequency may vary depending on customer interaction.
You may opt in by:
- Completing a website form.
- Filling out a lead generation form.
- Scheduling an appointment.
- Checking an SMS consent checkbox.
- Contacting customer support.
4. Opt-Out Instructions
You may opt out at any time by replying STOP to any SMS message received from us.
After opting out, you will receive one final confirmation message and no additional SMS messages will be sent unless you opt back in.
5. Help & Support
If you require assistance regarding SMS communications, you may:
- Reply HELP to any SMS message.
- Contact our support team directly.
6. Message & Data Rates
Standard message and data rates may apply for messages sent to and from your mobile device.
Please contact your wireless carrier for details regarding your messaging and data plan. Wireless carriers are not liable for delayed or undelivered messages.
7. Privacy & Data Security
We value your privacy and are committed to protecting your information.
Your information may be used solely for purposes described in this policy, including:
- Customer communication.
- Appointment scheduling.
- Customer support.
- Marketing communications.
- Service notifications.
We do not sell, rent, or share personal information with third parties for marketing purposes.
8. Compliance with Regulations
Cleanpanion complies with applicable federal and state regulations governing SMS communications, including:
- Telephone Consumer Protection Act, or TCPA.
- CTIA Messaging Principles.
- California Consumer Privacy Act, or CCPA.
9. Participation Requirements
To participate in our SMS services, you must:
- Be at least 18 years old.
- Own or control a mobile device capable of SMS messaging.
